The TV guide issue usually happens because of loose cables, wrong inputs, modes, server or power outages and can be fixed simply by basic wire checks and restarting the cable box. We will go over all these solutions in detail below
Steps on How to Deal With the Cox Guide When it’s Not Working?
Restart cable boxCheck the wires connected to the cable boxCheck remote control source modeCheck TV input connectionsCheck for Cox server outagesCheck your house for a power outageCheck your power outletCall customer service
Restart the Cable Box
The Holy Grail of all solutions is the restart button, and not only is it good for computer or phone issues, but for all your devices. The easiest thing to do is just restart the cable box. There could be some minor issues or bugs that can be easily dealt with simply.
Disconnect the power cord on your cable box, and wait for thirty seconds before plugging it back in and switching your box on. Your cable box could take ten to fifteen minutes to switch on, after which the front panel of the box will show the time.
Check The Wires Connected to the Cable Box
Sometimes when the TV guide isn’t working it’s because the cables connected to the box are loose, damaged, or unplugged. Carefully go over the box and check that the length of the wires are in good condition, and are firmly plugged in. Then check that the wires are firmly plugged into the TV and the wall socket.
Check Remote Control Source Mode
On your remote control, there is the option to select source mode, the button is labeled “source”. Often, your Cox TV guide is not working because the source mode on your remote is set to the wrong source, and you will need to change it to the right mode. Press the button and change the source to the correct one.
Check TV Input Connections
Quite like your source mode issues, the wrong TV input can result in the Cox TV guide not loading. This is a simple fix, on your TV remote there is an option to change the input, a button labeled “input”. Just switch it to the right input.
Check Online for Cox Server Outages
Server outages are common for all types of services, they occur because physical machines lose power, the network card is facing an issue, or there is service maintenance going on. Your Cox server may be facing an outage, and therefore your TV guide is not working.
Check Your Home for a Power Outage
Although a basic step, it is underrated. Perhaps the power in your building went out and when it came back, the box is not receiving power, and resetting the power by unplugging and plugging the power cord is the solution. After a power outage, your box can take up to thirty minutes to download certain files, after which it will reboot and load all guide data.
Check Your Power Outlet
There could be an issue with the wall outlet, check that it is supplying power steadily and is in good condition. Plug in a different device to the switch and check if it works. If the device works then you know that the outlet is fine. If it is faulty you might need to contact a technician to fix it.
Call Customer Service
After going through all these steps if your cable box still does not function right, you will need to get in touch with Cox customer service.
How Do I Get in Touch With Cox?
Here are some resources to pick from:
The Contact Us page on the Cox website for more troubleshooting guides, discussion forums, and online chat options: https://www. cox. com/residential/contactus. htmlThe Cox AppReaching out to Cox over social media: Instagram, Facebook, or Twitter, they are quickest to respond over Twitter. Reach out over the phone for 24/7 support: +1-800-234-3993To find a local store and contact them; enter your pin code on this Cox store finder: https://www. cox. com/local/search and share your street address, phone number and email, and preferred payment methods to them when you call
What is the fastest way to get in touch with Cox?
The fastest and easiest way is to contact them over Twitter; they tend to reply faster than by email. Try @Coxhelp on Twitter or @CoxCommunications.
Conclusion
We hope this guide helped solve your problems; it is quicker than dealing with the frustrations of calling tech support and waiting for someone to get back to you. Do reach out to Cox if you can not fix the problem alone.
How will I know that I have selected the correct source or input mode on my remote?
Switch through the different source modes and check if the TV guide works on any of them. When it does work, you will know that you have selected the correct source mode.
Where can I download the Cox app?
Here are the links to the Cox iOS (https://apps.apple.com/us/app/cox-connect/id415894489) and Android (https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en)
Is the Customer Support process hassle-free?
Cox is in the top 11 companies in tech and customer support, and number one in service satisfaction, though there might be some frustrations, which is true for all companies.
