Italo aims to become a more reliable brand in the American market. In case customers are not satisfied with the purchased item, customers are free to return the purchased merchandise within 60 days from the date of purchase. However, Italo has defined certain conditions under which purchased products can’t be returned or exchanged. The refund for the return will be issued in the original form of payment and the customer will receive a confirmation email for the same.
Under which conditions product can’t be returned?
Italo offers genuine items to their customers and offers a sufficient timeline to request a return. To maintain the brand’s reputation, Italo doesn’t accept items in unreturnable conditions. Below mentioned certain parameters under which return can’t be placed;
Items returned without proper authorization becomes ineligible for return and will not be accepted. Return request must be initiated under 60 days from the date of purchaseThe items must be returned unused and unworn. Any scratch, signs of wear, or alteration must not be visible on the itemsResized products will not be considered for returnCustomers are highly advised to use a shipping method that comes with a tracking facility. Merchandise with no tracking will not be entertained for further process.
What Products Are Not Eligible For a Return?
Italo Jewelry Return Policy,Italo has finalized certain products that are unacceptable for a return. Italo doesn’t appreciate a customer’s dissatisfaction with the product, but can’t present the same product to other buyers. Below-mentioned certain products that can’t be exchanged or returned;
Customized products that include customized sized items, engraved, customized color items, customized stone cut, customized stone size, are not returnable. Shipped items by the clients with visible signs of wear on it are not eligible for a return. A jewelry item with no original tag also can’t be returned or exchangedShipping charges won’t be refunded
What Is The Procedure To Return or Exchange?
Italo Jewelry Return Policy,The customers are entitled to a arrange return on their own. Below-mentioned the steps that need to be followed to return merchandise;
Step 1: A client has to send an email to service@italojewelry. com along with the order number. Italo executives will ensure the eligibility of the product for a return and mail a “Return & Exchange” authorization
Step 2: Italo executives will allot a return/exchange address after product approval. Clients are requested to initiate the return within 7 days of receiving instructions.
Step 3: Refund for a return and replacement for an exchange will be provided within 3-5 days after inspection.
Italo instructs their clients to use a shipping company that provides a tracking facility. In case the parcel gets lost due to the non-availability of a tracking number, Italo is not bound to issue refunds or replacements for the returned item.
Does Italo Offers Warranty On Jewelry?
Italo claims to produce the best quality jewelry items in America. Italo executives do quality checks prior to shipping any delivery and ensure the high quality of the product. In case the delivered merchandise turns out to be a defective piece, Italo offers a one-year warranty against manufacturing defects. However, Italo is not bound to entertain warranty claims if the product has been altered or misused. A client is required to contact service@italojewelry.com to receive the address. A client has to a share picture of the defective piece along with the order number and contact details.
Conclusion
Italo has maintained excellent goodwill in serving clients. Most of the Italo clients receive refunds or replacements on time. There could be a delay in issuing in certain cases. Italo offers sufficient time to request a return. However, Italo doesn’t arrange a return, and the return has to be made from the customer’s side only. Most clients are not comfortable with the return procedure of Italo. In addition, it is mandatory to return the jewelry in unworn condition along with all the original documents.
- Will Italo arrange a return pick-up?
A.No, customers are required to ship the products on their own. Customers have to ship the product to the provided address and bear the charges too. A client must prefer a shipping method that comes with a tracking facility.
- What is the refund method of Italo?
A.Italo will initiate the refund against the returned item in the original form of payment within 3-5 business days after receiving the product. A client may request to receive store credit. However, the item has to qualify for the quality test during the inspection.
- Is Italo a Reliable Jewelry Brand?
A.Italo is emerging as one of the most well-known companies in the American market. Most of the clients are satisfied with the jewelry items of Italo. However, a large segment of customers are not pleased with the products and prefer other competing brands over Italo.
