J D Power Ranks Apple Music 1 For Customer Sat In Its First Streaming Music Study
J.D. Power is releasing its first study of customer satisfaction among streaming music services today and in it ranks Apple Music above the competition. Apple comes out on top because 35% of Apple Music subscribers in the study say they are strongly committed to the streaming service. That’s versus 30% for Google Play Music and Spotify, and 28% for the industry average: Apple Music is nearly always used on Apple devices, and the service performs highest in overall satisfaction in part because of the halo effect stemming from the brand’s ecosystem....